Information We Collect
At Skinsmonkey, we collect various types of information to provide you with the best possible career development experience. Understanding what information we collect and why helps you make informed decisions about your data.
Personal Information You Provide
- Name, email address, and contact information when you register for our services
- Professional background, career goals, and skill assessments during program enrollment
- Payment information processed through secure third-party payment processors
- Communication preferences and feedback you provide about our services
- Resume, portfolio, and other career-related documents you upload
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent on platform, and feature interactions
- Learning progress, course completion rates, and assessment results
- Technical logs for troubleshooting and platform optimization
- Cookies and similar tracking technologies for personalization
Data Minimization Principle
We only collect information that's necessary to provide our career development services and improve your learning experience. We never collect unnecessary personal data.
How We Use Your Data
Your information serves specific purposes that directly benefit your career development journey. We're committed to using your data responsibly and transparently.
| Purpose | Data Types Used | Legal Basis |
|---|---|---|
| Service Delivery | Account info, progress data, preferences | Contract fulfillment |
| Personalization | Learning history, skill assessments | Legitimate interest |
| Communication | Contact details, preferences | Consent |
| Platform Improvement | Usage analytics, feedback | Legitimate interest |
Detailed Usage Purposes
- Creating and managing your personalized learning dashboard
- Tracking your progress through career development programs
- Sending relevant course recommendations based on your goals
- Providing technical support and troubleshooting assistance
- Conducting research to improve our educational content and methods
- Ensuring platform security and preventing fraudulent activities
Marketing Communications
We only send marketing emails to users who have explicitly opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Data Sharing and Third Parties
We believe in transparency about who we share your data with and why. Your trust is important to us, and we only share information when necessary for service delivery or when required by law.
Service Providers We Work With
- Cloud hosting providers for secure data storage and platform operations
- Payment processors for handling subscription and course payments
- Email service providers for course notifications and updates
- Analytics services to understand how our platform is used
- Customer support tools to provide timely assistance
When We May Share Data
- With your explicit consent for specific purposes
- To comply with legal obligations or court orders
- To protect our rights, property, or safety of our users
- In connection with a business merger, acquisition, or sale of assets
- For fraud prevention and security purposes
We Never Sell Your Data
Skinsmonkey does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used solely to enhance your career development experience.
Your Privacy Rights
You have significant control over your personal data. Understanding your rights helps you make informed decisions about how your information is used.
Access and Portability Rights
You can request a copy of all personal data we hold about you. We'll provide this information in a structured, commonly used format within 30 days of your request. This includes your learning progress, account information, and any other data we've collected.
Correction and Update Rights
If any of your personal information is inaccurate or incomplete, you can request corrections. You can update most information directly through your account settings, or contact us for assistance with data that requires manual updates.
Deletion Rights
You can request deletion of your personal data, subject to certain legal and contractual obligations. We'll honor deletion requests within 30 days, though some information may be retained for legal compliance or security purposes.
How to Exercise Your Rights
- Email us at support@yeniqco.com with your specific request
- Include your full name and email address associated with your account
- Specify which right you want to exercise and provide any relevant details
- We'll verify your identity and respond within 30 days
- There's no fee for exercising your rights unless requests are excessive
Data Security Measures
Protecting your personal information is our priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Security Measures
- End-to-end encryption for all data transmission and storage
- Regular security audits and penetration testing
- Multi-factor authentication for administrative access
- Automated backup systems with encrypted storage
- Real-time monitoring for suspicious activities
- Secure server infrastructure with regular updates
Administrative Security Measures
- Employee background checks and security training
- Access controls limiting data access to authorized personnel only
- Regular security policy updates and compliance reviews
- Incident response procedures for potential data breaches
- Third-party vendor security assessments
Data Breach Notification
In the unlikely event of a data breach, we'll notify affected users within 72 hours and provide detailed information about what happened and what steps we're taking to address the issue.
Data Retention Policy
We only keep your personal information for as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 3 years | Contract and legal obligations |
| Learning Progress | Duration of account plus 2 years | Service delivery and certification |
| Payment Records | 7 years after last transaction | Tax and accounting requirements |
| Marketing Data | Until consent withdrawal | Based on user consent |
| Support Tickets | 3 years from resolution | Service improvement and legal protection |
Automated Deletion Process
We use automated systems to delete data that has exceeded its retention period. This process runs monthly and ensures that outdated information is removed promptly. Users will receive notification before their data is scheduled for deletion, giving them opportunity to download any information they wish to keep.
International Data Transfers
As a global career development platform, we may transfer your data to countries outside the European Union. We ensure that all international transfers comply with applicable data protection laws and maintain the same level of protection for your personal information.
Transfer Safeguards
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for transfers to countries with equivalent protection
- Binding Corporate Rules for transfers within our organization
- Certification schemes and codes of conduct compliance
- Regular assessments of transfer mechanisms and their effectiveness
Countries We Transfer Data To
We may transfer your data to the United States, Canada, and other countries where our service providers operate. All transfers are protected by appropriate safeguards and we regularly review the adequacy of protection in destination countries.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and understand how you interact with our services. You have control over most cookie settings.
Types of Cookies We Use
- Essential cookies necessary for basic website functionality
- Performance cookies to understand how you use our platform
- Functionality cookies to remember your preferences and settings
- Analytics cookies to improve our services and user experience
- Security cookies to protect against fraud and unauthorized access
Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie management tool. Note that disabling certain cookies may affect platform functionality. We respect your choices and will honor your cookie preferences across all our services.
Third-Party Cookies
Some cookies are placed by third-party services we use. We regularly review these services to ensure they meet our privacy standards and provide value to your experience.